Cubic Logistics Terms and Conditions

Please read the our terms and conditions carefully before placing your order. Please contact us on 020 3289 8860 or email us on if you need any more clarification. These terms and conditions can be varied and amended subject to prior to agreement.


In these conditions the following words have the following meaning:

"You" means you are the customer

"We" or "Our" means Cubic Logistics

"Order" means your order for our services

"Service" means our carriage of a parcel to the address on your behalf

"Prohibited Items" means Goods that we do not accept including items by law.

"Loss or Damage" means loss or damage of parcel, baggage and goods

"Charges" means the fees and charges you acquired from breaking the terms and conditions

"Free" means it will be only free if you use our full service


1.1.      Your order and acceptance of these terms and conditions is an offer by to purchase the services from us

1.2.      We will not have accepted your offer to purchase the services until we have started to perform them, at which point a non-cancellable contract to provide the Services will be formed on the terms and conditions of your order.


2.1.      It is your sole responsibility to:

            2.1.1.   Be present or represented during the delivery of empty boxes and collection of your goods.

            2.1.2.   To fill out forms and sign all necessary document relating to the country of shipment.

            2.1.3.   Provide copy of passport and flight ticket.

2.2.      You must not supply to us any

            2.2.1.   Prohibited items.

            2.2.2.   Parcels that we do not accept for carriage.

            2.2.3.   Goods which are illegal, the carriage of which is illegal, or the supply of which to the consignee is illegal.

2.3.      You must ensure that

            2.3.1    Goods that you supply to us are properly packed, taped securely and labelled with your reference number and related shipping information.

            2.3.2.    The description of the goods that you provide to us when you submit your Packing List is accurate.

            2.3.3.   Payment is made within 5 workings days of receiving your invoice.

            2.3.4.   You must not send any more than 20 parcels/items from a single address in UK unless you agree higher number with us in advance via written email.


3.1.      We will not start our performance of the services until we have:

            3.1.1.  Provided you your empty boxes

            3.1.2.  You have provided the parcel to us

            3.1.3.  We have collected the parcel from you

            3.1.4.  We have received full payment from you

3.2.      We may transport the parcel to the address by any means

3.3.      We will have finished our performance of the services when we have delivered the parcel to the address.


4.1.      Our prices will be fixed for 30 days once you have placed an order for us to collect your goods.

4.2.      Our prices include

            4.2.1.  Free empty boxes, tape and bubble wrap

            4.2.2.  Free delivery, collection and delivery at final destination unless shown on price calculator        

            4.2.3.  Free storage for 4 weeks prior to shipping overseas

            4.2.4.  30KG allowance per box/item

            4.2.5.  Door to door service (kerbside door at collection address and deliver to kerbside door at destination address)

4.3.      Our price doesn't include:

            4.3.1.   Any tax payable to government bodies (if applicable)

            4.3.2.   Any Custom Duties payable to government bodies (if applicable)

            4.3.3.   Any discounts (if applicable)

            4.3.4.   Any promotions (if applicable)

            4.3.5.   Any Fees and Charges incurred (Please see Fees and Charges)

            4.3.6.   Our drivers or staff helping with packing unless agreed by us in writing.

            4.3.7.    Our drivers or staff moving your goods to front door of building unless agreed by us in writing.  


5.1.      Any discounts, offers and promotions will be applied to your final invoice once we have collected your goods. They are not included in the “original quote” or “price calculator”.

5.2.      Offers and promotions cannot be used in conjunction with any other offers and promotions.


6.1 Deliveries

             6.1.1.   Free delivery of our cubic boxes will only apply to customers in England and Wales sending two items or more overseas. Otherwise, there will be a GBP10 delivery fee.

             6.1.2.   Free delivery does not apply to customers in Scotland regardless of the size of an order. There will be an automatic GBP10 delivery fee.

             6.1.3.   It is your responsibility to remain at the address given with the time selected for receiving your delivery of empty boxes and packing materials. Failure to do so will result in a re-delivery charge which is at least GBP15 depending on weight and size of the delivery order.  

             6.1.4.   Additional delivery of boxes or packing material to the original order will be charged at GBP15 each time.  

6.2. Collections

             6.2.1.   Free collection will only apply to customers in England and Wales. Customers in Scotland will have to pay GBP10 collection fee.

             6.2.2.   It is your responsibility to remain at the address given with the time selected for the driver to collect your goods away. Failure to do so will result in a recollection charge which is at least GBP25 per collection.

             6.2.3.   It is your responsibility to return any unused empty boxes in usable condition without any markings. It must be wrapped or package for the driver to collect. There will be a £5 charge per unusable empty box. 

6.3.      Each item must weigh no more than 30KG. There will be a GBP30 overweight charge if each item is over 30KG and GBP30 more for every 10KG over. Overweight goods may not be collected if too heavy for driver to carry

6.4.      You must return any unused boxes to the driver during the collection of your goods. There will be a GBP5 for each unreturned box. Boxes must be in the same usable condition as when you receive them and also packed and wrapped for driver to collect. Otherwise there will be a GBP5 for each unusable box.

6.5.      You are entitled to up to 4 weeks of free storage prior to shipping. A storage fee of £10 per week of up to 8 of our boxes will be applied once storage allowance is exceeded.   

6.6.      If we have to pay any duty and/or taxes or any other unusual expenses of your behalf then as soon as we notify you of these additional expenses you must repay them to us.

6.7.      If you fail to pay the invoice and additional charges to us within 5 workings days of our request for you to do so, we may dispose of or destroy the goods after 28 days of non payment. Before we do this we will hold the goods at your sole risk.

6.8.      If you fail to use our service after we deliver empty boxes within 6 weeks. We reserve the right for the empty boxes to be returned at your costs. Failure to return boxes to us after written notice period we shall have the right to proceed with legal proceedings against you under the "Supply of Goods and Services Act 1982"


7.1.       We do not accept liability for loss or damage or late deliveries/collections where:

            7.1.1.    The parcel involved is a parcel that we do not accept for carriage

            7.1.2.   The goods or parcels are prohibited items

            7.1.3.    The goods or parcels involved are excluded items

7.2.      We will not be liable to you nor pay you any compensation for loss or damage that is caused by:

            7.2.1.    Any latent or inherent defects in or natural deterioration of the goods

            7.2.2.    Our failure to honour “package orientation” graphics e.g “Up” arrows or “This way up” or “Fragile” markings

            7.2.3.    A parcel being inadequately packaged incorrectly addressed or accompanied by incomplete dispatch or customs documentation

            7.2.4.    Any kind of fraudulence or dishonesty including where someone misrepresents his authority to receive a parcel on the recipient’s or your behalf.

            7.2.5.    Your failure to make correct payment

7.3.       As we cannot see whether you packed your goods undamaged or what goods you have packed. We do not accept any liability for:

            7.3.1.     Any damaged goods

            7.3.2.    Any loss of goods

7.4.       We will not be liable to you nor pay compensation for late deliveries/collections which is caused by:

            7.4.1.    A parcel that is inadequately packed, incorrectly addressed or accompanied by incomplete dispatch or customs documentation

            7.4.2.    Your failure to make payment or pay any duties and taxes

            7.4.3.    Customs or other regulatory agencies.


8.1.      If you owe us money we will be entitled to hold onto Parcel and Goods until you have paid us

8.2.      If you still owe us any money more than 28 days from the date that we let you know that you owed us we may destroy your goods.


9.1.       We may terminate a Contract and your shipment as soon as we give notice to you  and not owe you anything if:

            9.1.1.    You breach any of these Conditions or the condition of a Contract

            9.1.2.    We suspect you of fraud

            9.1.3.    You are or become involved in any kind of insolvency proceedings whatsoever.


10.1.    Cubic Basic Insurance

            10.1.1.   We automatically provide basic cover for missing boxes free of charge with a compensation package of up to £30 per box.

10.2.    Cubic Plus Insurance

            10.2.1   We will compensate up to £200 per box/item in compensation if they are missing at £5 per box. You have to insurance all boxes in your order.

10.3.     To claim insurance please email us on within 7 working days of box missing and we will let guide you through the procedure.

10.4.     We do NOT and NONE of the above insurance cover loss of content and damages you are shipping.


11.1.     It is your responsibility to notify us via written email of any changes or cancellations at least 2 working days prior to delivery of empty boxes or collection of your boxes. There will be at least a GBP15 cancellation or amendment charge if less than the 2 working days notice given.

11.2.     Cancellation of Service after Collection

            11.2.1.   You may cancel your services with us after we have collected your parcel within 24 hours in writing. There will be a cancellation fee of GBP50 + GBP5 per unusable empty box + re-delivery costs + storage fees.

11.3      Cancellation of Service after Delivery of Empty Boxes

            11.3.1. You may cancel your services with us after we have delivered your parcel within 24 hours in writing. There will be a cancellation fee of GBP15 + GBP5 per empty box.    


 12.1.    The goods to be removed and stored are your own property or

 12.2.    The person(s) who own or have an interest in them have given you the authority to make this contract and have been made aware of these condition.

12.3.    You will be liable for any claims for damages or costs brought against us if the above are not true.


13.1.    Payment must be made within 5 working days after we have issued an invoice. Failure to do so may result in delay in shipment and possible fees and charges

13.2.    We will charge interest on a daily basis calculated at 5% per annum above the prevailing base rate for the time being of the Bank of England

13.3.    There will be a 3% administration fee of the overall price if paying by credit or debit card.

13.4.    All international payment are subject to additional fees and charges. You will be responsible for these fees and charges

            13.4.1.  We only accept GBP. We do not accept any other currency unless agreed.

13.5.    Any outstanding payments will be passed onto our Debt Collection Agency to recover the debt. There will be a 25% fee of the total amount owed to the Debt Collection Agency.


14.1.     We will have the right to withhold your goods until you have paid all charges and any other payment due. These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred.


15.1.    An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, mechanical failure of delivery/collection vehicles, traffic movements, custom checks or failure of public or private telecommunications networks.

15.2.     If an Event Outside Our Control takes place that affects the performance of our obligations under these terms:

             15.2.1.  We will contact you as soon as reasonably possible to notify you; and

             15.2.2.  our obligations of these terms will be suspended and the time for performance of our obligation will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our collection/delivery of Goods to you, we will arrange a new collection/delivery date with you after the Event Outside Our Control is over.


16.1.     Other than by reason of our negligence of breach of contract, we will not be liable for the delays in transit

16.2.     If through no fault of ours we are unable to deliver your goods, we will take them to into store.


17.1.     You must notify us in writing of any claim for Loss 30 days of the date that you first became aware of it.  If you fail to do so, we will not be liable to you for it, except where you are able to prove that it was not possible for you to notify us of your claim in writing within this time limit.
17.2      When we receive your claim for Compensation, we may require you to back up your claim by providing us with any relevant information about the relevant Parcel and or Goods including without limitation:
              17.2.1. proof of the Parcel’s booking;
              17.2.2. estimates value of Goods;
              17.2.3. proof of the value of the Goods; 
              17.2.4. the cost price of the Goods and related proof including receipts; and
              17.2.5. details of the weight, size, volume and nature of the Goods.
17.3.     In the case of alleged Loss or Damage, you must ensure that the Parcel, its packaging and the Goods are held for inspection at the Delivery Point.
17.4.     We may make any investigations that we think are necessary to check out any claim.

17.5.     Any claim for Compensation must be made on a properly completed Claim Form.  You must send this Claim Form to us so that we receive it within 14 days of the date that we provided it to you


18.1.     Cubic Logistics is the trading name of Cubic Logistics a company registered in England with company number 09145594, VAT Number 191841982 and EORI GB191841982000


19.1.     We’re compliant with the Data Protection Act 1998. We do not share any of your personal information with any third party

Cubic Logistics

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