Frequently Asked Questions
You may find your answers to your questions below.
How do I ship my personal belongings by sea /air?
You need to follow the steps below:
1 . Check the price from our "Price Calculator"
2. Order empty box from "Empty Box Delivery" and we deliver on date of request. Once you have confirmed your order you will receive a booking confirmation email and next instructions.
3. Once your box is packed and ready to be shipped by sea/air. Please go to "Sending Box" to make the booking and we will collect your box on date of request . Once you have confirmed your booking you will receive a booking confirmation email and next instructions.
4. After you have received your invoice please select "Payment" to make payment to us. After we have confirmed your payment you will received payment confirmation email
5. We will email you the "Shipment Tracker" (SEA ONLY) once we have loaded goods into the container.
6. Use your tracking number on our Shipment Tracker to check the progress of your shipment.
1. 至"Price Calculator" 頁面試算價格
2.至"Empty Box Delivery"頁面 下單, 完成後您會收到電子郵件確認信, 我們會在您指定日期去送空箱
3. 當您的箱子打包好, 至"Sending Box"頁面 下單, 完成後您會收到電子郵件確認信,我們會在您指定日期去收箱, 請您同時將海/空運所需的文件以電子郵件方式在同一天寄給我們
5. 付款完成後, 我們會確認你的帳款
6. 當我們在英國將您的物品裝載至貨櫃後 , 我們再將您的海運追蹤號(空運尚不提供追蹤號)寄給您, 直到您在目的地收到箱子/物品前, 您都可以利用此編號追蹤您目前箱子的狀態
What does door-to-door mean?
We only provide door-to-door service for air or sea shipments.
In UK the driver will only deliver or collect from the kerbside of your address. It is up to the driver's discretion to deliver or collect from your front door.
In TW or HK the driver will only deliver or collect from the kerbside of your address. The driver will only deliver or collect from your front door if:
1. You have a lift in the property.
2. You pay GBP3 per box. Please contact us for this service
在台灣和香港司機會從貨車可停靠的大門口邊 送箱/收箱, 有兩個情況司機會送到您住家門口
2. 若您預先支付 GBP 3 每箱的費用,司機才會爬樓梯上去送到門口,若需此服務請和我們聯繫
What is the maximum weight per box?
30KG is the maximum weight for each box/item. What would happen if your box is overweight?
* The driver may refuse collection if your box is overweight
* The driver might return the box after the collection if the box is overweight. You will also need to pay for the re-collection charge
* If the driver accept the overweight box there will be a GBP30 overweight charge
If you have extremely large/heavy item(s) to send please contact us 2 working days in advance for the quotation and collection arrangement.
如果您有大型或是過重的物品, 請事先和我們詢問報價 並於收箱兩個工作日前和我們服務人員聯繫
How long does it take to send by sea?
8 - 10 weeks from shipment day.
You must make your " sending box booking" by the last Wednesday of each month for a gauranteed shipment for the month. Otherwise you may have to wait for the next shipment which could be the end of the following month at the latest.
Why does sea shipment take 8-10 weeks?
A5: Actual transit time takes around 6 weeks but if you include the processes of the following it can add a further 2-4 weeks until you receive your goods:
- *Queues in departure port and arrival port for loading/unloading containers on/off vessel
- *Storage in departure port and arrival port for custom checks (failed checks means delays)
- *港口的 載貨/卸貨程序
- *等待海關查驗 以及 海關查驗 (如果有問題產生 將會花費更多時間協同海關處理)
How long does it take by Air?
7-10 days from our weekly shipment
Why does air shipment take 7-10 days?
The actual transit time takes 13-15 hours but if you include the processes of the following it can add a further 7-10 days until you receive your goods:
- * Queues in departure port and arrival port for loading/unloading cargo on/off aircraft.
- * Security checks of goods in departure port before loading onto aircraft.
- * Storage in departure port and arrival port for custom checks (failed checks means delays)
實際的 空運時間約13-15小時, 但加上以下的作業時間會拉長整個海運過程
- *機場的 載貨/卸貨程序
- *海關查驗 (如果有問題產生 將會花費更多時間與海關處理)
How do I see my location of my box?
Simply enter your tracking number in "Shipment Tracker" and you will see the status of your shipment
您只要將追蹤編號打入輸入框(Shipment Tracker), 即可知道目前您所屬的海運/空運進度
When do I get my tracking number?
You will receive a shipment tracking number after we have loaded your parcels into our sea container.
Where can I find the shipment tracker?
A10: You can locate the tracker on the bottom of each of our web pages or go directly to our link: