Frequently Asked Questions
You may find your answers to your questions below.
How do I order my empty box?
Order empty box from "Empty Box Delivery" and we deliver on date of request. Once you have confirmed your order you will receive a booking confirmation email and next instructions.
請至"Empty Box Delivery"頁面, 並將所有資料填好送出, 您會收到一封確認郵件, 我們會在您預訂日期將空箱送到您住所處
How long does it take for my order of empty box to arrive?
If you order from "Empty Box Delivery" before 2pm each working day you will receive your empty box the next working day.
Do I need to order tapes and bubble wrap?
No, tape and bubble wrap are included in the empty box order.
How many boxes do I need to order?
We advise you to order one more than what you think you will need if you are unsure.
Give you an idea that our large box normally can contain a luggage size 28-29inches and small box can normally contain a luggage size of 24-25 inches.
Can the driver delivery empty boxes to my front door?
Driver will deliver to the kerbside of your address and It is up to the driver's discretionary to deliver from your front door.
Can I cancel/ change my empty box order?
Yes, if you would like to cancel please contact us at least 48 hours in advance during working days to avoid GBP10 cancellation charge. If you want to change anything of your booking such as the number of boxes, delivery address, contact number, delivery date etc please still give us 48 hours in advance during working days.
可以, 請在送空箱前48小時 前 (星期一到五(假日除外) ) 和我們取消此服務, 若無取消則有GBP10費用
Can I order empty boxes to more than one address (in UK?)
Yes, but you will need to make two separate "Empty Box Delivery" bookings.
There will be additional GBP10 charge for each additional address
可以, 但請您分開下單，下單請從"Empty Box Delivery"頁面去下單
Do you have weekend Empty Box Delivery service?
Yes, only on Saturdays and there will be an extra charge of GBP30. Please contact us for this service.
有的, 但會有額外費用產生, 如需此服務請聯繫服務人員
Do you have designated time slot for "Empty Box Delivery"?
Yes, we can deliver your empty boxes at 9 AM or before 10 AM for extra GBP 25 charge, we don't have any other specific time slot for "Empty Box Delivery" other than our standard delivery slots of 08:00 - 13:00 or 08:00-18:00 (All day). But if you really have issues of delivery times please do contact us.
我們可以提供 早上9點或是早上10點以前的送空箱服務, 這會另外25鎊費用, 除此之外,我們無其他指定時間的送空箱服務, 例如下午2點...等等的送箱時間