Frequently Asked Questions
You may find your answers to your questions below.
Do you provide insurance cover for our goods?
We only cover insurance for your boxes going missing.
We do not cover the contents in your box because we would need to be there physically watch you pack your goods into the box.
How much does insurance cover cost?
We have two types of insurance cover
1. Cubic Basic Insurance: We will only cover up to £30 per box in compensation if they are missing at no cost to you.
2. Cubic Plus Insurance: We will only cover up to £200 per box/item in compensation if they are missing at £5 per box. You have to insurance all boxes in your order.
1. Cubic酷比基本保險: 當整箱貨/行李遺失時, 我們提供 30英鎊/箱 的賠償金額
2. Cubic Plus Insurance 酷比Plus保險: 只需額外5英鎊/箱的費用, 我們提供多最200鎊 /箱的整箱貨物/行李遺失的賠償, 如需此服務請和我們服務人員聯繫,此服務需在英國端收件前就備註清楚
What does your insurance cover
We only cover missing boxes
We cannot cover contents inside your box or damages because we would need to be there physically to see you pack your goods to ensure they are packed undamaged and sealed securely. This we are unable to do unfortunately
Why don't you cover the content or damages of our goods?
We would need be there physically to see you pack your goods to ensure they are packed undamaged and sealed securely. This we are unable to do unfortunately.
How to purchase insurance?
For Cubic Basic Insurance is already included in the price you pay.
For Cubic Plus Insurance you would need to email us in writting to firstname.lastname@example.org along with your REFERENCE NUMBER.
Cubic酷比基本保險: 這是只要您使用我們的海/空運服務, 基本保險就自動包含在內
Cubic Plus Insurance 酷比Plus保險: 則是需要請您在網站下單時候備註給我們 或是請email到 email@example.com
How can we claim insurance?
All claims must be submitted via written email within 7 days of your box going missing.
Please email firstname.lastname@example.org and we will send you a claims form.