Frequently Asked Questions
You may find your answers to your questions below.
How does group bookings work?
If you have more than one destination address to send your boxes this is classed as a group booking.
1. All the process would be the same from "Empty Box Delivery booking" to one address & "Sending Box booking" from one address.
2. On the documents, you need to provide us the documents based on each destination address
3. When marking your boxes you will all use the same reference number (You will get the reference number in the confirmation email after Sending Box booking).
4. Below are examples of group booking order:
If you have 2 destination addresses in the group. Three boxes for address A. Two boxes for address B.
So the three boxes for address A will be:
BOX/PIECE NO. : 1 (the second box will be 2, the third box will be 3)
TOTAL BOXES/PIECES : 3
So the two boxes for address B will be:
BOX/PIECE NO. : 1 (the second box will be 2)
TOTAL BOXES/PIECES : 2
*In a group shipment order we only deliver empty boxes to one address and collect from one address as well.
*If you require additional empty boxes to other address there will be £10 delivery charge each time
*If you require additional collections at the same address there will be £15 collection charge each time
*If you require a collection from a different address there will be a £25 additional destination charge each time
2.但在文件方面,則須提供和目的地地址相對應的文件數, 如2個目的地收件地址,則須提供2份裝箱清單(Packing list)...etc
3.團體的訂單編號皆是一樣的,尤其在外箱上面需填上此一編號 (下Sending Box訂單後,在email顯示reference number請以此編號為主)
如您有2個目的地收件地址, 地址A有3箱, 地址B有2箱
則A地址的3箱"BOX/PIECE NO." 就分別是1,2,3 ;
TOTAL BOXES/PIECES就都是 "3"
B地址的2箱"BOX/PIECE NO." 就分別是1,2 ; TOTAL BOXES/PIECES就都是 "2"
* 團體若需要多次送空箱則每加一次會有 10鎊的空箱運費
* 團體同一地址若需要多次收箱則每加一次會有 15鎊的收件費用
Is there any additional charge if we deliver to the different address in the destination?
Yes, We have 3 pounds per box as an additional delivery charge if you have more than one delivery address in the destination.
One address in the group goes free.